US$4,000
5 licenses / month
Subscriptions are billed annually
Charket.ai Products
Charket Copilot
Additional optional fees
1. WhatsApp
messaging fee
charged by WhatsApp.
2. Token consumption fee charged by the selected AI provider.
3. Consumption based elastic service fee.
Contact us
for more information on this.
4. WeCom named user
license fee
charged by Tencent.
5. WeCom
connection fee
charged by Tencent.
6. Charket SMS license fee which is $12,000 annually per each Salesforce org.
7. SMS messaging fee charged by the selected SMS service provider.
8. Charket professional service fee which is $200 per hour.
What is a Charket license?
A Charket license grants a Salesforce user access to Charket apps. Charket licenses are named user licenses, meaning each Salesforce user who needs to use Charket apps or access Charket data needs to have a Charket license. Our Charket SMS app uses a separate org-wide license mode.
Can I buy more than 5 Charket licenses?
Yes, additional licenses can be purchased at a discount. Please contact our sales team for more information.
Do you charge an implementation fee?
Your license subscription includes up to 50 hours of our professional services, allocated for the initial implementation and user onboarding. These 50 hours suffice for most customers. Should additional hours be necessary, they will be billed at $200/hour using the T&M billing approach.
What support do you provide?
We provide complimentary premium support to ensure our customers maximize the benefits of using Salesforce CRM and our Charket apps. Each customer is assigned a dedicated Customer Success Manager, who is available for support whenever needed. Additionally, we offer on-demand virtual workshops at no extra charge. For Salesforce development, customization, and consulting services, our professional service team is available for an additional fee.
Will you do onsite training?
Training sessions are delivered online. For onsite training, our professional service team can accommodate that at an additional charge.
Do you offer a monthly billing option?
No, all of our subscriptions require a minimum 1-year commitment.
Do you charge product update fees?
No, we regularly update our Charket apps to introduce new features and to accommodate updates Salesforce and social media companies make to their products.
Is Charket license expensive?
The term "expensive" is subjective and depends on the return from using Charket
apps, which are designed to deliver significant values while remaining
cost-effective. Our pricing model ensures our business's sustainability while
simultaneously making the total cost of ownership affordable for our customers.
• Implementing a highly effective and secure social media strategy via Charket apps
reduces potential opportunity costs.
• Charket Copilot, our AI-powered agency fully integrated into all Charket apps,
lowers labor costs by enhancing efficiency and reducing human workload.
• By running natively and storing all data within Salesforce CRM, Charket apps drive
IT costs down through minimal support effort required and by not introducing new
data silos.
Opportunity costs, while often overlooked, can be significant, including lost
revenue from not implementing an effective social media solution and the risk of a
data breach without a secure solution.
Do I pay more if I only need one social media platform?
No. You are not charged extra if you need our solution to support only one social
media platform.
First, Charket.ai's pricing has remained consistent since before we supported
multiple social platforms. The additional platform support represents added value
that customers can choose to use—or not—at no extra cost.
Second, Charket licenses are named-user licenses, meaning pricing is based on the
number of users, not on individual features or channels. This model is similar to
Salesforce's licensing approach and ensures predictable, scalable pricing.
Finally, no product can perfectly match every customer's needs feature by feature.
Our focus is to deliver a balanced, evolving solution that serves a wide range of
use cases, while keeping pricing simple and fair for all customers.
